At PuraClene, we strive for valuable and satisfying items. We are unable to offer exchanges or returns for our products that have been placed in the past. It is suggested that you review your order thoroughly before proceeding to checkout.
1. No Returns & Refund or Exchanges
- We guarantee that all sales on our website are final.
- All open and unopened wipes are subject to returns and no exchange.
- Kindly ensure that you thoroughly review your order before proceeding to the checkout process, as we cannot accommodate cancellations or changes made after an order has been placed.
2. Damaged or Defective Products
Although we make every effort to provide high-quality products, there may be issues with shipping or the product's quality. Our commitment to you is to provide any defective product with complete repair.
Reporting Damaged or Defective Products:
You must contact us within a specific timeframe, such as 7 days after receiving your order.
Required Information:
In the event of a damaged or defective product, please include:
- Your order number
- A clear description of the damage or defect
- Photographic evidence of the damaged or defective product
Resolution:
If we verify that the product is defective or damaged during shipping, we will offer either a full refund or a replacement, at our discretion.
3. Incorrect Orders
If you receive an incorrect product that is not the same as your original purchase, we will gladly assist you. The following steps apply:
- Notification: You must contact us within [Insert Time Period, e.g., 7 days] of receiving your order.
- Required Information: Please share your order number and clarify the difference between the product you ordered and the one you received.
- Resolution: If we confirm that the order was incorrect, we will provide a replacement product at no additional cost or offer a refund for the incorrect item. We may require you to return the incorrect product, and in such cases, we will provide you with a prepaid shipping label.
4. Hygiene and Safety Standards
Due to the nature of our products, we cannot accept returns for products that have been opened or used for hygiene reasons. We take our customers' health and safety seriously, and we understand that sanitary standards are essential when it comes to personal care products. As such, once a product is used or opened, we cannot guarantee its safety or quality, making returns or exchanges impossible.
5. Refunds and Replacements
- Eligible Refunds: Refunds will be issued only in cases where a product is proven to be defective, damaged, or incorrectly sent.
- Replacements: If you are eligible for a replacement, we will send you a new product at no extra charge. We aim to process replacements as quickly as possible, but please allow up to [Insert Time Frame, e.g., 7-10 business days] for processing.
- Refund Processing Time: Refunds will be issued to the original payment method within [Insert Processing Time, e.g., 5-7 business days] after we receive the returned product (if applicable).
6. Non-Refundable Items
Please note that the following items are non-refundable:
- Used, opened, or damaged wipes
- Products purchased in a sale, clearance, or final sale promotion
- Items purchased from third-party retailers or resellers
7. Customer Satisfaction Guarantee
While we do not accept returns or exchanges, we are dedicated to customer satisfaction. If you have any concerns or issues with your order, please reach out to our customer support team, and we will do our best to resolve your issue promptly.
8. Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact us at 99785 65137.
9. Changes to this Policy
We reserve the right to modify or update this No Return Policy at any time. If any changes are made, the revised policy will be posted on this page with an updated "Effective Date." Please review this page periodically for any updates.